After Sales FAQ’s

We do not offer any returns or refunds on purchases made with Moisa Timepiece. For complete ease of mind, we will assist you throughout the overall process prior to making any purchases with us.

You will receive an invoice receipt via email after completing your transaction followed by a sales agreement to confirm you’ve received your watch in the condition as sold. Please check your spam if you are unable to locate it, alternatively let us know and we will happily forward it to you again.

If your watch is mechanical, it may need winding. A mechanical watch will usually need around 40 rotations of the crown from completely unwound — a manual watch will resist when full, an automatic will go on winding forever. The crown on water resistant watches may need unscrewing before you begin. Automatic watches can run out of power while being worn if your movements aren't sufficient to keep the mainspring fully wound. If your watch has a quartz movement, it might need a change of battery.

If you have forgotten your password, you can reset it by navigating to the sign-in page and clicking the ‘Forgotten Your Password?’ link and following the on-screen instructions.

A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years — often, the second hand will begin a ‘double tick’ as a battery life warning. Some Breitling watches will display 'EOL'—end of life.

Just like a car, every two years you should check and service your watch.

Moisa Timepiece offers an after sales service to cover all possible aesthetical or mechanical issues from strap or battery change, polishing and performance test.

Moisa Timepiece works with the regional leading after-sale providers to provide our clients with a comprehensive portfolio of services from strap and battery change, performance test and polishing, dedicated to the preservation of timepieces.

Every watch we sell is furnished and inspected beforehand for your peace of mind. You will receive a sales agreement to confirm you’ve received your watch in the condition as sold.

The second hand on a quartz watch will begin a ‘double tick’ as a battery life warning. A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

A mechanical watch is powered by a tightly coiled mainspring. Manual mechanical watches must be hand wound to keep them in power, typically every other day. An automatic watch is also mechanical; however, it is predominantly wound by a rotor weight that turns with the wearer's movements. A quartz watch, however, is battery powered and extremely accurate. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.