Terms & Conditions
Please read our terms of service carefully before using our website
our Terms
Whether you are visiting or purchasing products from us, you agree to accept, comply with and be bound by these terms and conditions and our Privacy Policy. They apply to all users and browsers of our site, including vendors, customers, merchants, and/or contributors of content. Should you choose to not accept all these terms then you may not access the website or use any services.
You will find throughout the site, the terms “we”, “us” and “our” are used referring to MOISA. Upon user acceptance of our policies, terms and conditions, this site offers information, services, social links, tools, and notices operated by MOISA.
Our store is hosted on Squarespace. They provide us with the online e-commerce platform which allows us to sell, promote our products and services to you as well as monitor the activity of our customers.
our Conditions
Your content, not including credit card details, may be transferred through various unencrypted networks however, credit/debit card information is always encrypted during transfer over networks.
You agree to follow these conditions and will not reproduce, duplicate, copy, sell, resell, or exploit any portion of the products or services available.
Products or Services
Our products and services are available exclusively through our website only, unless sold by customers who wish to sell their items purchased from us on a third-party site such as Ebay and Depop.
We endeavour to make improvements with every effort to display accuracy in the colours and imagery of the products online however, we cannot guarantee that your computer will display a precise colour similarity. If you need more information, do not hesitate to contact us.
We reserve the right to limit the sales of products or services to any person in any geographic region. We may exercise this right on a case-by-case basis.
orders & Pre-Orders
Pre-ordered items are identified as pre-purchased so you can secure your piece when it comes in stock. We will provide a date of when your item/s will be dispatched and notify you when that happens. Items are non-refundable however we offer an exchange for the same item in a different size or colour, although each case will be addressed on a case-to-case basis.
Please note, once an order has been made you are unable to cancel your order however, in the event you’ve made a slight error with your address (a wrong/missing letter or number) and your order hasn’t been dispatched, we are more than happy to modify this for you.
For more information, please contact us here.
Quality Control
Each and every item that we sample is vigorously checked before we decide to sell to our customers to ensure the fabric, finishing and sizing meets our expectations.
Should you wish to exchange your item/s, please follow our returns policy here.
Billing & Account Information
We reserve the right to refuse, limit or prohibit any orders, small or large, that you place with us should we have suspicion they appear to be placed by resellers, distributors or any other relevant reason reflecting our judgement. This is to ensure the safety of our site, business, and customers.
These restrictions may include orders placed by or under the same customer account, the same credit/debit card, and/or use of the same billing and/or shipping address. We will attempt to notify you in the event we make a change or cancel your order via the e-mail address or phone number provided at the time the order was made.
Upon purchasing from our site, you agree to provide your current and accurate account information, including your email address and credit/debit card numbers, expiration dates, so that we can complete your transactions and contact you if needed.
User Comments, Feedback & Other Submissions
By posting or otherwise making comments, feedback or submissions available via our Social Media Platforms or websites (or through branded hashtags) agree that at any time we may edit, copy, publish, distribute or translate.
We are under no obligation to pay compensation for any comments nor obliged to respond to any comments.
You agree to the following terms and conditions:
Your comments, feedback and submissions constitute your personal opinion based on your first-hand experience.
Any content supplied by you is true and accurate.
You are the sole owner of the content provided.
All moral rights of the content provided on your behalf have been waived by you after received.
No breach of these Terms of Conditions
You agree not to submit any of the following content:
That is known by you to be false, inaccurate or misleading to customers/potential customers.
Breach of any law or regulation for consumer protection, unfair competition, anti-discrimination or false advertising.
Disclosure of any third-party information, such as email address, home address, phone, insurance and credit card numbers.
Impersonation, misrepresentation or discrimination of/for any other person.
Computer viruses, worms or other potentially damaging computer programs or files.
Third-Party Links
Our website may contain links to other websites of interest however, once you have used these links to leave our site, you should note that we do not have any control, liability or responsibility for any materials or extra added websites including: materials, products, or services. Therefore, we cannot be responsible for the protection and privacy of any information which, you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party sites should be directed to the third-party themselves.
Modifications to Our Service and Prices
The description of products or product pricing are subject to change at any time without notice.
We reserve the right to discontinue any product without notice at any time.
Discount's, offers, and promotions are subject to change and vary from month to month and through seasons.
rivisions To our t&C
We reserve the right to modify, change or replace any part of these terms and conditions to maintain productivity and safety for both parties. It will be your responsibility to check this page for revisions, so we advise reviewing the content frequently. Should you continue to access our site you therefore accept the following changes.