FAQ's

  • Samples: 10 days

    Production: 2-4 weeks for stock fabrics / 4-10 weeks for specially produced fabrics

    Transportation: 14-25 days by sea / 3-7 days by air

  • We understand that individuality is at the center of your brand and because of this we offer a range of customisation options including, but not limited to the following:

    • Printing

    • Distressing

    • Embroidery

    • Custom Fabrics

    • Custom hardware

  • We offer low minimum order quantities across the range of clothing we produce; from as low as just 70 pieces per design. Please note, different designs incur different minimum orders.

    Feel free to get in touch to find out more. This means that whether you’re a smaller business or an established brand, we are able to help you with your new designs.

  • Please visit our Shipping Page to find more information on our delivery methods. Processing and shipping times around busier periods of the year such as Christmas, Black Friday etc can take a little longer so please bare this in mind.

  • Yes - You can refer to our size guide here but pease note this is a guide only. Also keep in mind each item fits differently according to the style and fabric composition however, our customer care team will be more than happy to assist you in this department, simply email us at info@moisaofficial.com.

  • If your country doesn't appear upon checkout then unfortunately we do not ship to your country. We are looking to improve our distribution capabilities to better serve our customers.

  • Cancellation requests are required within 30mins of placing an order however, we are happy to amend your order such as a name or address, giving it hasn’t been dispatched so please ensure you input the correct details to avoid delay or disappointment. You can let us know of the above by emailing us here.

  • We accept Visa, Mastercard, AMEX, Discover, Apple Pay and Clearpay

  • Unlike ready-to-wear, made-to-measure suits are predesigned and altered to fit your exact measurements crafted by the expert hands of our master craftsmen. Please allow up to 2 weeks for customisation

    Find out more here.

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frequently asked questions

Please find answers to our most frequently asked questions in the FAQs section, if you can’t find the required info then you can contact us via the contact form or email us here for further assistance.