Selling A Watch FAQ’s

If you’re looking to upgrade to a different watch, you can use your current timepiece in part exchange in one simple transaction.

You can check the status of your enquiry via track and trace if being delivered, alternatively you can email us here. As soon as your watch has been received and booked in, you will receive an email to update you on the status.

Although you don’t need to have the box and papers to sell us your watch, their absence can affect the value. Proof of purchase will be required if you do not have the box and papers.

The condition of your watch, any included accessories, and the current secondary market are all factors to be considered when determining the value.

Once your submission is received by our team, we work on getting you an evaluation within the first 24-48hours hours.

Once you have accepted the final offer, we will transfer the money into your account within 2 working days.

We issue a wire transfer of the funds for your watch within 2 working days or less of successful receipt and inspection of your watch.

Selling or part exchanging your watch with Moisa Timepiece couldn’t be easier. Once you have submitted an initial enquiry telling us the make and model of your watch along with pictures from various angles, we will send you an estimate within 24-48 hours. We’ll then discuss and arrange delivery or collection for your watch at your convenience. You can then send us your watch, or drop it off at a selected location, and after an inspection, we will issue you a final offer. If you’re happy with this, we will wire the funds into your account within 2 working days if you're selling, or complete your order and dispatch your new watch if you're part exchanging.

We offer a wide selection of premium pre-owned watches. This allows us to offer you the most competitive quotes for your luxury timepiece.

The first step is to check your paperwork. The reference number can be found on the papers, warranty card and occasionally on the case. If you don’t have access to these documents, some brands include the reference number on the caseback engraving. Occasionally there will be two numbers engraved on the caseback, one will be the serial number (the unique identifiable number for your watch) and the other will be the reference number. Still not sure what your reference number is? Include as many pictures as you can, including the caseback and our team will take a look.

If you have any further queries regarding your existing enquiry, please submit a question or email us here.